1. Project Management
We know that process change can be difficult. Both older seniors and their care providers can struggle with change so we leverage 10 years of experience to guide customers step-by-step through each phase of a successful project.
We deliver a white-glove experience. Our implementation staff work directly with our customers to maximize their software and hardware investment. We appreciate that every customer is unique. Our experienced implementation staff work directly with our customers to configure the Claris software and hardware to achieve their goals.
3. Staff Training
We know that knowledge is power. We ensure that customer staff are appropriately trained to be as efficient as possible when using the Claris platform. We provide online interactive training, training videos, and in depth training articles to ensure staff can become power users.
4. Ongoing Support
We understand seniors. Our customer support staff appreciate all the challenges that can come from working with older seniors so we’re available to help and support our customers with all the small details that make a big difference to senior engagement. Even the smallest technical issue can become a big problem so we’re always monitoring our services, servers, and apps for potential issues.
The needs of seniors change all the time, so our team will continue to work with you to optimize the configuration of your Claris system to ensure your seniors are achieving the highest levels of engagement.