Frequently Asked Questions
If your loved one doesn’t have access to WiFi you can purchase our Claris Companion 4G Cellular version which will work most places in the US or Canada (see our US 4G coverage map or Canadian 4G coverage map for details), and we include the data plan, so you don’t need to worry about any additional charges or fees.
Yes, you can have unlimited family, friends and caregivers connect with your loved one using the Claris Console website or our Claris for Caregivers smartphone app, and you can control their level of access to things like alerts, settings or confidential information by inviting them as either Managers, Responders or Contributors.
Claris Companion is suitable for anyone who has:
- Little or no computer experience
- Resisted conventional technology
- Diminishing eyesight, motor skills, hearing, or cognition.
The average age of Companion users is 86 with many living independently at home.
Claris Companion is safer and easier for seniors to use than an iPad, tablets or computers because it was designed specifically for seniors. It provides them with exactly what they need to connect with family and manage their own care. All information is pushed to the device and automatically displayed with large buttons and text, so there’s no need to launch apps to see important notifications. Seniors cannot get ‘lost’ by pressing buttons, mistakenly changing settings or having confusing updates and warning messages appear. The device can be configured remotely through the secure website avoiding frustrating technical support calls. Additionally, text message alerts can be sent to family members in case of missed medication reminders, check-ins and wellness surveys.For even more reasons why Companion is different, please see our Why Companion? page.
The freely available email and video calling services presume some degree of computer literacy to use – user names, passwords, launching web browsers, and accessories etc. Furthermore, they expose users to potentially confusing advertising as well as privacy and security concerns. Companion protects your loved one by providing a secure, ad-free communications channel just for them. In addition, free services do not provide feedback to the family members in terms of alerts, reminders, check-in, or direct access to self-care content.
Even though we’ve made Claris Companion as easy to use as possible, we understand that it’s not going to work for everyone, so we offer a no-questions-asked money-back guarantee. If Claris Companion doesn’t work for your family, simply return it within 30 days for a complete refund. We even pay for shipping.
After 30 days, you can easily cancel your subscription and we will remotely factory reset the tablet so you can use it as a normal Samsung Android tablet for whatever you’d like.
Currently, Claris Companion is available in English, Spanish, French, and Chinese.
Claris Companion is intended for people who aren’t comfortable using technology, or those whose cognitive ability or dexterity have declined. Companion offers a lot of features that will be of interest – event and medication reminders, any app from the Google Play Store, digital photo display, sophisticated alerting, and one-touch video calling.
Top 8 reasons why Claris Companion is different from an iPad or Android tablet
Eliminating stress and worry, even for those with no experience with technology!
1. Designed for Seniors
Designed specifically for older seniors with large text, large buttons, voice notifications, no settings (on tablet), always on.
2. Easy to Use
Eliminates the complexity of standard tablets with a single, simple user experience.
3. Managed by Family
Family remotely configure the tablet from any device, anywhere in the world.
4. Full Screen Notifications
Notifications such as reminders, messages, video calls appear full screen so they’re never missed.
5. Essential Features Only
All the features that seniors need, and more importantly, nothing they don’t.
6. Peace of Mind
Alerts and activity dashboard makes sure family know their loved one is safe.
7. Unlimited Apps
Remote configuration of unlimited apps, websites, news, games, and other content.
8. Live Support
Telephone, chat, and email access to friendly US-based customer support that understands and cares about older seniors.
Plus access to millions of Android apps to always keep your loved one entertained, safe, and connected!
Staying connected is easy with free apps for Friends, Family and Caregivers
