Return And Refund Policy

Last updated Oct 1, 2026

This policy applies to orders placed directly with Claris Healthcare Inc. (“Claris”) by individuals and families. Organizations with an agreement with Claris receive a separate device policy.

Try it for 30 days

Your first 30 days of service are free. If you are not completely satisfied, return your Claris Companion within 30 days of delivery for a full refund of the tablet price. We pay for return shipping.

Returning your tablet cancels your subscription, so you will not be charged for service.

Condition of returns

Please return the tablet in its original condition, with all parts and accessories. We may deduct the cost of any damage or missing parts from your refund, unless the problem is a manufacturer defect.

Refunds

We refund your original payment method once we receive the tablet. Please allow 7–10 days for the credit to appear on your statement.

Warranty

After 30 days, your tablet is covered by the manufacturer’s warranty. Contact us and we will help you with a warranty claim.

If something arrives damaged or missing, see our Shipping Policy.

Claris Healthcare | Return And Refund Policy

How to return your tablet

  1. Email support@clariscompanion.com or call 1-866-284-4939 within 30 days of delivery, with your order number.
  2. We will email you a prepaid return label and packing instructions.
  3. Pack the tablet and accessories, attach the label, and drop off the package with the carrier.

Contact us

support@clariscompanion.com · 1-866-284-4939

Our goal is to ensure your complete satisfaction with your purchase.

If, for whatever reason, you are dissatisfied with your Claris Companion, you can return it to Claris Healthcare within 30 days of the date of delivery for a full refund, we will even pay for the return shipping. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.

Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.