How it Works - Claris Healthcare

One senior engagement platform that includes:

+ Professional Services

The Claris Companion platform works together seamlessly.

Tablet for Seniors

The Claris Companion tablet is designed specifically to keep older seniors engaged at home. All our tablets are highly accessible including large buttons/text, cellular LTE internet, a rugged case with screen protector, and security to keep seniors safe online.

Our easy-to-use tablet ensures seniors are always connected, entertained, and safe.

Designed for older seniors (75+)
Configurable and accessible
Safe and secure
Internet included

Software Features

Messages (email, text, app)
Video Calling (inc Zoom, Meet, Webex, etc)
Audio Calling
Events calendar
Games
Websites
News
Photo Album
Video Album
Call Me
Weather
Care ProgramsCheck-ins
Custom Button
Exercises
Medications
Recovery Goals
Resources (unlimited Google Play apps)
Surveys
Treatments
Vital Signs
Wellness Surveys

Hardware Features

Premium Samsung Tab A 8.7″ Android tablet (LTE
Cellular and WiFi) or Samsung Tab A8 10.5″ Android tablet (WiFi)
Protective case with stand and screen protector
6 foot USB-C charging
Screen stylus with pen and screen cleaner
Color printed user guide

Additional Features

Private email address
Unlimited text messaging
Unlimited staff, friends and family access to remote configuration web console
Free “Claris for Caregivers” staff, friends and family apps
Spam and scam protection
Real-time monitoring and alerts
365 customer care
Free software upgrades
Advertising-free guarantee within the Claris app
No hidden fees

Internet Plan Details

4G Internet Data Plan – monthly data consumption is up to 2 GB (which is more than enough for our current users or equivalent to 4.5 hours of video calling per month). We reserve the right to bill overages at cost +10% although we pool data across multiple users so there is no penalty if individual usage is slightly over 2 GB/month every once in a while. For heavy users of video calling or video streaming, additional data packages of 2 GB is available for an additional $10/month (providing approximately 4.5 hours of additional video calling per month).
4G Coverage – Please check our U.S. 4G coverage map or Canadian 4G coverage map to ensure Claris Companion 4G will work in your senior’s area.

Security Features

Private email address included (no spam guarantee)
Secure text message number included
Encrypted using Samsung Knox
Remote disable and wipe
Location tracking
Secure SSL communication
Enterprise security with active performance monitoring

Technical Specifications

Manufacturer: Samsung
Operating system: Android 11
Power: 5100 mAh Li-Ion battery
CPU Processor: 2.3 + 1.8 GHz octo-core processorStorage
capacity: 32 GB flash memory
Memory: 3 GB LPDDR3
Display: 1920 x 1080 WXGA, 8.7 in diagonal
Video: 1080p HD video playback
Supported Video Formats: H.263, H.264, MPEG4, DivX
Music Formats Supported: MP3, AAC, AAC+, eAAC+, WMA, and WAV
Input: Multi-touch screen, Bluetooth 5.0
Camera: 2.0 MP front facing and 8.0 MP rear facing
Connectivity: Wi-Fi – 802.11 a/b/g/n and 4G – 4G LTE, CDMA/1xEVDO Rev A (800/1900 MHz)
Recommended External Keyboard: Microsoft Bluetooth
Mobile Keyboard 5000
Weight (tablet with stand): 1.1 lbs
One-year manufacturer limited warranty

Console for Staff

The Claris Console is a powerful online dashboard so your staff can centrally manage 100s of tablets at once (without the need for an IT dept).

The console includes the ability to remotely configure each tablet, enable/disable user accounts, manage inventory, and more. One dashboard makes it easy to manage all your seniors.

Remote tablet configuration
Real-time activity data
Group messaging and video calling
Account and inventory management

See our professional services here.

Software Features

Dashboard

User Activity (Timeline, Calendar, Data List Export)
Graphs
Care Tasks
Messaging
Notes
Alerts

Tablet Configuration

Contact Management

Enterprise Features

Groups
Reports
Default Profiles

Administration Features

User account management
Staff and Family account management
Inventory
Orders and Billing
Organization customization

Social Isolation Surveys

UCLA-3
Geriatric Depression Score (GDS)
Lubben-6

Virtual Event Management

Zoom, Teams, GoToMeeting, Webex, and Google Meet

Security Features

Secured by Samsung Knox

Server infrastructure certification

PCI DSS Level 1
ISO 27001
ISO 27017
ISO 27018
SOC1 Type 2
SOC2 Type 2
SOC3
HIPAA compliance

Active performance monitoring

Included Services

Project Management
Implementation
Configuration
Training
Logistics
Customer Support
Technical Support
Security Monitoring

Insights for Admins

Visualize millions of data points to ensure success. Claris Insight allows administrators to quickly assess the impact of their Claris Companion program.

Insight reports graphically display every interaction of every user on the platform and are used to optimize the level of engagement of seniors by identifying what is working… and what’s not. Insight is an important tool in proving the success of Claris Companion to secure further grant funding.

Usage by user
Usage by feature
Usage over time

Claris Companion Insights on desktop computer

Software Features

Interactions per feature
Time spent per feature
Trend of activity over time
Interactions by user
Top 10 activities
Website and app usage
Alert trends
Survey and Social Isolation results
And custom reports available upon request

Our professional services ensure your success.

Our experienced staff understand the challenges working with older seniors. We’re with you every step of the way. Claris invests the time and effort necessary to ensure your program is a success by providing:

Project Management

We know that process change can be difficult. Both older seniors and their care providers can struggle with change so we leverage 10 years of experience to guide customers step-by-step through each phase of a successful project.

Implementation

We deliver a white-glove experience. Our implementation staff work directly with our customers to maximize their software and hardware investment.

Configuration

We appreciate that every customer is unique. Our experienced implementation staff work directly with our customers to configure the Claris software and hardware to achieve their goals.

Training

We know that knowledge is power. We ensure that customer staff are appropriately trained to be as efficient as possible when using the Claris platform. We provide online interactive training, training videos, and in depth training articles to ensure staff can become power users.

Warehouse Logistics

We deliver the right equipment at the right time. Our customers don’t need to worry about delivery schedules impacting their deployment schedule. Need an extra cable? We ensure that our customers can continue to operate without interruption.

Customer Support

We understand seniors. Our customer support staff appreciate all the challenges that can come from working with older seniors so we’re available to help and support our customers with all the small details that make a big difference to senior engagement.

Technical Support

We’re monitoring behind the scenes. Our customers have an extremely high rate of application availability. We understand that even the smallest technical issue can become a big problem so we’re always monitoring our services, servers, and apps for potential issues.

Security

We take security and privacy seriously. Each user on the Claris platform is treated with the same high-level of security and privacy protection required in a modern healthcare environment. Our server infrastructure and security policies are certified to PCI DSS Level 1, ISO 27001, ISO 27017, ISO 27018, SOC1 Type 2, SOC2 Type 2, SOC3 and ensure HIPAA compliance.