Shipping Policy
Last updated Oct 1, 2026
This policy applies to orders placed directly with Claris Healthcare Inc. (“Claris”) by individuals and families. Organizations with an agreement with Claris receive a separate device policy.
Every Claris Companion tablet is configured and tested before it ships, so it is ready to use when it arrives.
Shipping times
- United States: in-stock orders ship from our warehouse in Indiana within 2–3 business days by UPS Ground, which usually takes 3 business days.
- Canada: in-stock orders ship from Vancouver within 2–3 business days by Canada Post Expedited, which usually takes 2–5 business days.
Tracking is included. Orders with more than one item may arrive in separate packages. To check the expected ship date of an order, call 1-866-284-4939.
Carriers
We ship with UPS, FedEx and Canada Post, and can use other carriers in special circumstances. Some areas have limited shipping options. Weekend delivery is not usually available and may cost extra if requested.
Shipping charges
Shipping charges are shown at checkout before you place your order.
Signature and delivery address
All orders need a signature on delivery, so please give a physical street address. We cannot ship to P.O. boxes. Packages cannot be rerouted once they have shipped.
Damaged or missing items
Once your order is delivered, you are responsible for it. If anything arrives damaged or is missing, tell us within 10 business days of delivery and we will make it right.
Contact us
support@clariscompanion.com 1-866-284-4939
